Helping families struggling with child anxiety & upcoming professional development opportunities
Helping parents help their anxious children
Anxiety is now the most common mental health condition affecting young people. In Australia, nearly 1 in 3 young women and 1 in 5 young men aged 16–24 report experiencing an anxiety disorder. Behind these statistics are families navigating the daily challenges of school refusal, panic, sleep difficulties and emotional overwhelm.
As professionals working in education, health or community services, you are often the first point of contact for parents when a child’s anxiety starts to interfere with their life. Increasingly, parents are looking to us for not just empathy but direction. They want to know what they can do at home to genuinely support their child’s wellbeing without reinforcing the problem.
Anxiety can feel overwhelming – for the child experiencing it and the adults trying to help. But with the right support and guidance, parents can make a significant difference. The science tells us that even modest shifts in adult responses can lead to meaningful improvements in children’s resilience and independence
Anxiety Coach™ for Child & Family Specialists
This professional learning course is built on three key principles that support early intervention in childhood anxiety:
Understanding how anxiety develops helps community and family support workers assist parents in recognising and interrupting its progression in children.
Prevention is possible when parents are guided to play a proactive role in reducing worry and emotional avoidance in children aged 4 to 12.
Resilience can be taught through practical, everyday strategies that help children build flexible thinking and face challenges with greater confidence.
Anxiety Coach™ for Child & Family Specialists equips professionals with the knowledge and tools to guide parents in managing anxiety effectively and fostering long-term emotional strength in children.
To become a certified parent educator, you’ll be provided with additional resources needed in order to present to parents. This ensures that our product is only being taught at the highest quality. There are several benefits in becoming certified: Certification is renewed each year at $69 for your first year and $49 thereafter. To remain certified, parent educators are required to complete a refresher every five years. Certification for the year is included in the refresher price.
Live webinar | 30 October | Full day training
Live webinar | 11 February | Full day training
Live webinar | 20 April | Full day training
Cost: $410 inc. GST | Refresher course cost: $189 inc. GST
1-2-3 Magic® & Emotion Coaching
Teach parents to manage children’s difficult behaviour
1-2-3 Magic® & Emotion Coaching is built on two core ideas:
Children can be taught to respond more flexibly when they feel frustrated or upset
Parents and carers can learn simple, practical skills to guide behaviour in key parenting moments
This professional learning course equips educators, counsellors, and support workers to teach these evidence-informed strategies to parents in their communities. The training is interactive and practical, including role-play, group discussions, videos, and worksheets to ensure you feel confident delivering the program.
To teach 1-2-3 Magic® to parents, you must become a certified parent educator. Certification includes access to presentation materials, facilitator notes, and additional resources that support high-quality program delivery.
Live webinar | 6 November | Full day training
Live webinar | 8 December | Full day training
Live webinar | 3 February | Full day training
Live webinar | 4 March | Full day training
Cost: $410 inc. GST | Refresher course cost: $189 inc. GST
1-2-3 Magic® & Emotion Coaching for Special Needs
Supporting special needs children in their emotional and behavioural development requires clarity, patience and a willingness to adjust. The 1-2-3 Magic® & Emotion Coaching for Special Needs program offers a structure that can be tailored to meet individual needs while maintaining consistency and processing time and equips parents with the tools they need to manage behaviour while remaining calm and compassionate.
Children with diagnoses such as autism, ADHD, intellectual disability, or communication delays often process information differently. They might also respond to behavioural cues in ways that reflect sensory differences, regulation challenges or cognitive variations. With this in mind, behaviour support must be adapted in a way that respects both the child’s developmental profile and their right to feel safe and understood.
Live webinar | 27 March | Half day training
Live webinar | 24 June | Half day training
Live webinar | 26 Oct | Half day training
Cost: $189 inc. GST
Attendees must be a certified 1-2-3 Magic® & Emotion Coaching parent educator.
Tough Conversations for Frontline Staff
Frontline staff in the office or administration of service centres hold the line every day. It’s time they had the tools to do it with confidence.
Front office staff are often the first point of contact for clients, parents, carers and visitors. They are the face of the organisation the voice on the phone, and the calm in the storm when situations start to escalate.
But too often, these staff are expected to manage frustration, outbursts and emotionally charged interactions — without having been given the practical skills to do so.
Tough Conversations for Frontline Staff is designed to change that.
This one-day, hands-on training equips public-facing staff with a clear structure, calm language, and practical techniques for managing difficult interactions. Whether someone is raising their voice, refusing to listen, or demanding more than you can give, you’ll walk away with tools you can apply immediately — no jargon, no theory overload.
What makes this training different? It’s grounded in:
- Real-world frontline experience
- Evidence from psychology and neuroscience
- Proven communication strategies that defuse conflict and protect professional boundaries.
Live webinar | 9 March | Full day training
Live webinar | 11 August | Full day training
Cost: $410 inc. GST
Engaging Adolescents™ for Child and Family Specialists
This one-day workshop equips professionals with practical, easy-to-use techniques for helping adolescents take responsibility for their behaviour and emotional reactions. It is designed for those working with teenagers and their families in education, counselling, family support, or allied health settings.
Participants will learn how to:
Build strong, respectful relationships with teenagers
Support parents to connect with their teen and hold boundaries effectively
Respond to unacceptable behaviour without escalating conflict
Guide parents through conversations that avoid arguments and shutdowns
The training includes role-play, group discussions, videos, and practical worksheets, ensuring that participants leave with skills they can use immediately in their professional work.
For those who wish to take their learning further, the course also provides the foundation for becoming a certified Engaging Adolescents™ for Child and Family Specialists parent educator. Certification enables professionals to deliver the program to groups of parents or apply its key strategies in one-to-one clinical settings.
Live webinar | 5 December | Full day training
Live webinar | 26 March | Full day training
Live webinar | 22 June | Full day training
Live webinar | 3 September | Full day training
Cost: $410 inc. GST | Refresher course cost: $189 inc. GST
Tough Conversations™ in Child Protection
Tough Conversations™ in Child Protection is a one-day professional learning course designed for child protection professionals and family support workers.
This training provides practical strategies for handling challenging conversations with parents, helping you engage families with clarity and confidence—even in high-stakes or emotionally charged situations.
You will learn how to:
Prepare quickly and effectively for difficult conversations
Deliver messages with clarity and compassion
Maintain professional boundaries while building trust
Support families to stay engaged and take constructive steps forward
The course focuses on real-world application and is tailored to the unique demands of working with vulnerable families in the child protection context.
Live webinar | 10 March | Full day training
Live webinar | 16 June | Full day training
Live webinar | 16 September | Full day training
Cost: $410 inc. GST
Have us train your team at your organisation
Organisations can also arrange for any of the above training options to be delivered in-house, building your team’s capacity to guide clients through change and improve outcomes across family support with a consistent approach.
To enquire about in-house training options, email service@parentshop.com.au