Upcoming Courses - Register now
Tough Conversations™ for Frontline Staff
Learn practical skills for managing difficult, emotional or hostile situations
Psychologist, Michael Hawton and his team, present Tough Conversations for Frontline Staff. A practical workshop for those at the frontline of a school, council or service organisation to manage difficult, emotional encounters with members of the public.
This workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions.
- Live webinar | 6 November 2024 | Full day training
Tough Conversations™ for School Leaders
This course addresses the well-recognised occurrence of difficulties that school leaders face through often having to discuss sensitive, difficult subjects. Significant levels of stress for school leaders can be reduced when those conversations are handled with the skills taught in this professional development course.
- Live webinar | 29 October 2024 | Full day training
- Face-to-face | Brisbane - South Leagues Club | 19 November 2024 | Full day training
- Live webinar | 18 March 2025 | Full day training
Engaging Adolescents™ in High Schools
This workshop provides the practical elements and skills for having tricky-to-hold, but necessary, conversations with young people. Student advisors and teachers will walk away with a renewed sense of confidence about the role they can play in teenagers’ lives, without conversations morphing into arguments or the student withdrawing.
- Live webinar | 14 November 2024 | Full day training
- Live webinar | 23 November 2025 | Full day training